Friday, January 28, 2011

Color meanings can be lost and found in translation

We often consider only the connotations of colors in our own culture; however, colors carry various different – often strong – connotations in other cultures. What may be neutral in one country could carry sharp political connotations in another. What may be seen as positive in one culture may be negative in a neighboring country. For this reason, businesses will see greater success in international marketing when they research important color meanings and use those colors appropriately to reach their target markets.

Orange, the brand name of France Telecom's mobile and Internet subsidiaries, ran an amazingly successful ad campaign in the 1990s using the slogan “The Future’s Bright – the Future’s Orange.” However, the company reportedly had to alter its slogan for politically divided Northern Ireland, where people strongly associate the color orange with the Orange Order. Without a modification to the campaign, the unintended implication might have been “the Future’s Protestant Loyalist,” an assertion that would have unintentionally irked the Catholic half of the population. As interreligious violence continued, the mobile operator even considered changing its brand name entirely in the region.

Other global companies that lack the foresight of Orange have committed rather colorful blunders. In the 1950s, Pepsi reportedly lost its dominant share of the beverage market in at least one southeast Asian country after changing its vending machines and coolers from a deep regal blue to light ice blue. Light blue is associated with death in that region, and Pepsi’s subsequent loss was competitor Coca-Cola’s gain....

Read the rest at "Color meanings can be lost and found in translation" by Adam Wooten in his International Business column on DeseretNews.com

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Local Export Assistance Remedies International Headaches

Considering all that can go wrong when exporting to international markets, businesses can find it very reassuring to have someone on their side when tackling new exporting challenges. Local export and import assistance proves to be a great resource when trade challenges arise.

In the 1980s, the Iranian government encouraged a razor manufacturer to begin exporting after it attained considerable domestic success using the brand name ‘Tiz,’ which conveniently means "sharp" in the local Farsi language.

With the help of a local importer, the manufacturer first targeted the wealthy Arabic-speaking country of Qatar. However, according to Professor Tevfik Dalgic and Dr. Ruud Heijblom in the “Journal of International Marketing,” success in Iran did not instantly translate into success in Qatar.

“Soon after the product launch in Qatar,” write Daljic and Heijblom, “the distributor realized the Persian brand name ‘Tiz’ was creating some serious problems with customers. It was discovered that the brand name's connotation in Arabic slang referred to ‘passing wind.’"

Read the rest at "Local export assistance remedies international headaches" by Adam Wooten in his International Business column on DeseretNews.com

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Friday, January 14, 2011

We all benefit when global business leaders share lessons learned from their failures

The Parker Pen Company has long advertised reliable fountain pens that will not cause embarrassment by leaking in pockets. The company’s slogan was once “Avoid embarrassment — use Parker Pens.” Unfortunately, when Parker Pen decided to enter the Latin American market, it translated the slogan into Spanish as “Avoid pregnancy — use Parker Pens,” apparently using the false cognate “embarazar” or “embarazo.” Talk about embarrassment!

Author David A. Ricks, in his book Blunders in International Business, applauds the Parker Pen Company for being “open and refreshingly frank” about the cause of this incident. He wisely notes, “All firms have at one time or another made mistakes. If more firms would be as helpful as the Parker Pen Company, then we would all more clearly understand the causes of these errors and avoid them in the future.”

Admitting a mistake can be difficult. Publicizing a mistake so that everyone else can learn from it requires even more courage. Companies that chart new territory and pioneer new ideas are bound to encounter bumps along the road, but they become leaders when they share their hard-earned knowledge with others. We all benefit when international businesses are not afraid to share painful lessons learned...

Read the rest at "We all benefit when global business leaders share lessons learned from their failures" by Adam Wooten in his International Business column on DeseretNews.com

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Friday, January 07, 2011

International businesses must plan for regional holidays

Now that the 2010 holiday season has passed in the United States, companies will be back to business as usual for the next year, and business people need not worry about entire offices taking vacation at the same time, right?

Wrong! International businesses need to plan for regional holidays that may affect the availability of clients and staff. Failure to do so may cause myriad scheduling conflicts and project bottlenecks when an unanticipated holiday arrives.

The consequences of failing to plan for regional holidays were recently illustrated on NBC's sitcom "Outsourced," which derives a significant portion of its humor from cultural differences and misunderstandings. In one episode, Todd Dempsey, U.S. manager of a call center in India, is surprised to find that he is the only manager in the area who has not planned to give his staff time off for Diwali, the country's biggest holiday of the year. This lack of consideration presents Todd with the awkward dilemma of either angering employees by making them work through a holiday as big as Christmas or taking flak from U.S. management because he has not planned appropriately...

Read the rest at "International businesses must plan for regional holidays" by Adam Wooten in his International Business column on DeseretNews.com

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Wednesday, January 05, 2011

Subscribe to International Business Column via Email or RSS Feed

My weekly International Business Column is now available via subscription. New columns appear each Friday morning in the business section of DeseretNews.com, but these subscription options make it much easier to keep up to date. Subscribe via one of the following two methods:

Tuesday, January 04, 2011

T&I Video Humor